SUPPORT
Welcome to Monico's Online Support section. "It is our goal to provide you with all of the information you need to solve any problems you may experience with our products. Our expert Technical Support staff is always happy to help when needed and can be contacted during our normal business hours of Monday through Friday, 8am to 5pm, Central U.S. Timezone.
Before Requesting Support
Before Requesting Support
To ensure quick and accurate assistance please have the information below ready when working with our Technical Support personnel.
What product do you need help with?
"Our Product Model numbers can be found on white labels placed on a side panel of our Gateways and near the various ports of our HMI's." Part numbers almost always begin with one of the following: CDL-MCXX-XX-XXX, J1939-MCXX-XX-XX, or CDL-G3##-XX-XX. To view a short video on how to determine which product you have please click the video link below
- How to determine which product I have?
What does the LED activity look like?
Please look at the video below for locations of the LED activity we will be asking about
- How to look for LED activity on Monico Products
Are you able to communicate with the Monico device using your computer?
Click on the image below to see a larger version of the cable.
- What cable do I need to communicate with Monico product?
Phone Support
Phone
We are happy to provide Support assistance via telephone at 281-350-8751 x1 during our normal business hours of 8:00 am to 5:00 pm Central US Time, Monday through Friday.